Optimizing order cost and lead times through omni-channel fulfillment
Optimizing order cost and lead times through omni-channel fulfillment
Client
Khaadi
Industry
Ecommerce
Service
Web & App
project overview
Challenges
Closure of retail stores
due to lockdown, leading to a surge in online orders, which caused order congestion in both company-operated, and third-party warehouses
Heavy reliance on retail
95% of sales on retail vs 5% on e-commerce
Solutions
Retail stores converted
to mini-warehouses that fulfill online orders using inventory management solutions by connecting the stores' existing point-of-sale (POS) systems to Magento web store
Deployed virtual PABX solution
across a network of 100 stores nationwide for virtual order receiving by the store staff & integrating with 3PLs for seamless deliveries from stores to customer’s doorstep
Outcomes
Immediate boost in sales
using virtual sales and ecommerce order fulfillment by store staff
Reduced lead time
of ecommerce order fulfillment by 15 hours, and overall logistics cost by 30%. Set a new trend in the industry by doing virtual sales during COVID-19 lockdown
project overview
Challenges
Closure of retail stores
due to lockdown, leading to a surge in online orders, which caused order congestion in both company-operated, and third-party warehouses
Heavy reliance on retail
95% of sales on retail vs 5% on e-commerce
Solutions
Retail stores converted
to mini-warehouses that fulfill online orders using inventory management solutions by connecting the stores' existing point-of-sale (POS) systems to Magento web store
Deployed virtual PABX solution
across a network of 100 stores nationwide for virtual order receiving by the store staff & integrating with 3PLs for seamless deliveries from stores to customer’s doorstep
Outcomes
Immediate boost in sales
using virtual sales and ecommerce order fulfillment by store staff
Reduced lead time
of ecommerce order fulfillment by 15 hours, and overall logistics cost by 30%. Set a new trend in the industry by doing virtual sales during COVID-19 lockdown
