Revamping last mile
logistics with end-to-end
Tech-Ops
Revamping last mile
logistics with end-to-end
Tech-Ops
Client
Trax
Industry
Logistics
Service
Web & App
project overview
Challenges
Tech Infrastructure
was not user-friendly & integrations were limited, while no centralized platform was in place to monitor or manage functions within the company
Business Loss
due to shipment journey not being well-defined, leading to leakages in delivery process
Solutions
Real-Time Tracking
from pick-up to payment, and streamlined processes from lead to account activation, improving customer’s life-cycle management
Integrated CRM
with live chat & ticketing for prompt and personalized customer support
Outcomes
Customer satisfaction
through increased shipment visibility and efficient support channels, enabling the handling of 25 Million+ shipments worth $300M+
Improved control
via integrated, centralized platforms that increased efficiency. Enabling the management of 400,000+ sq. ft. operational area by 2000+ professionals
project overview
Challenges
Tech Infrastructure
was not user-friendly & integrations were limited, while no centralized platform was in place to monitor or manage functions within the company
Business Loss
due to shipment journey not being well-defined, leading to leakages in delivery process
Solutions
Real-Time Tracking
from pick-up to payment, and streamlined processes from lead to account activation, improving customer’s life-cycle management
Integrated CRM
with live chat & ticketing for prompt and personalized customer support
Outcomes
Customer satisfaction
through increased shipment visibility and efficient support channels, enabling the handling of 25 Million+ shipments worth $300M+
Improved control
via integrated, centralized platforms that increased efficiency. Enabling the management of 400,000+ sq. ft. operational area by 2000+ professionals
